City-Drop offers a 100% digital one-way van rental solution, providing flexible, cost-effective options for moving and transportation across Europe.
Founded: 2014 | Trips per year: 25,000+ | Countries across Europe: 16+
Identity Verification, Data Capture Automation, Document Verification
Digital utility vehicle rental servics • France
Using IDnow’s automated identity verification solution, City-Drop offers users a quick and an easy online booking process so they can hit the road faster than ever.
Challenges.
Although regulations related to the rental of commercial vehicles and driver’s license verification vary from country to country, there are general principles that apply throughout the EU.
For example, drivers must present their original driver’s license and a valid ID card or passport when collecting their vehicle. Licenses from non‑EU countries are generally accepted, provided they are accompanied, if necessary, by an international driver’s license or an official translation.
Why IDnow.
City-drop chose IDnow for several key reasons:
Cross-border operations across 16 European countries require consistent, compliant driver’s license checks.
High and growing booking volume (25k+ trips/year) benefits from automated, sub-12-second decisions to keep the digital journey 24/7 and frictionless.
Insurance and regulatory expectations demand verified authenticity and validity of licenses at scale to keep customers and other road users safe.
A hybrid approach (AI + expert review) balances speed with assurance, reducing fraud and operational risk while supporting a fully digital rental model.
The solution.
To guarantee the safety of its drivers and ensure each user is adequately covered by insurance, City-Drop teamed up with IDnow to verify the authenticity and validity of all customers wishing to rent a commercial vehicle. This rigorous process enables City-Drop to confirm that every driver has a valid driving license, in line with current regulations, thus enhancing safety on the road for all users.
For additional security, IDnow’s identity experts can also carry out manual checks in addition to automated identity verification.
“By partnering with an identity verification provider like IDnow, we are demonstrating our commitment to maintaining the highest safety standards, while ensuring that our customers benefit from the comprehensive protection offered by City-Drop insurance. This approach reflects our focus on responsibility and peace of mind for our customers when renting commercial vehicles.”
Alexia Tyberg, General Manager at City-Drop
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