IDnow Trust Platform: Dynamic Trust at Every Step.
Trust Doesn’t Stop at Onboarding.
Trust isn’t built on a single check. It comes from bringing together the smartest identity and fraud signals and making them work as one.
The IDnow Trust Platform does exactly that.
Explore Our Trust Platform Capabilities.
We Orchestrate the best verification method for each user, allow you to Observe every signal in real time and help you Decide with confidence. All the complexity of methods, fallbacks and regulations disappear, leaving you with verified trusted identities and a clear view of your onboarding performance.
Orchestrate
Design intelligent journeys.
Orchestrate trust at scale across Europe with one gateway and multiple verification methods, using a layered, lifecycle approach.
Checks can be triggered not just at onboarding, but at key security moments and monitored throughout the customer lifecycle. With a single API, benefit from a visual workflow builder to layer modular checks into seamless flows. Manage change safely with workflow versioning and built-in proof and automatically apply the right method for the right user at the right risk level and enable user choice to help conversion.
Optimise continuously.
No more guessing where users drop off. Use funnel analytics, journey explorer and granular performance insights to see what’s working (and what’s not) at every step.
When you need the full story, the case viewer with an events timeline shows exactly what happened, so you can fix friction fast, optimise security and keep improving.
Observe
Decide
Act with confidence.
Turn signals into decisions in real time with policy and rule-based decisioning plus case management when exceptions need human eyes.
Then keep improving, run A/B tests, tune your workflows and adjust your risk logic as you learn. The result is clearer outcomes and trusted attributes and identities that will grow your business.
Orchestrate
Single API
Integrate once and unlock best-in-class automated and liveness technologies, eIDs and EUDI Wallet-ready capabilities alongside the largest pool of identity specialists for manual and video review.
Futureproof compliance
The Trust Platform has been designed for the future of European identity verification built in line with eIDAS 2.0, AMLR, PSD3 and more, removing compliance complexity.
Workflow builder & configurator
Set up onboarding journeys in minutes. IDnow automatically assesses risk in real time and applies the right level of friction, while still giving end users a choice of verification method to maximise completion rates. You simply get verified identities, without managing the complexity.
Empower your users with an experience they’ll love time and time again – and security teams will trust. Whether you’re protecting accounts, authorising payments or enabling digital signatures, the IDnow Trust Platform delivers real trust, every time.
Observe
Granular analytics
Monitor performance, conversion rates and fraud patterns at each stage of onboarding. See the detailed results of every check, what triggered those results and the reasons behind them.
Case management
Track every applicant’s verification journey from start to finish, with all identity and fraud signals, decisions and outcomes in one place. Drill down into each check to see exactly what passed, failed or triggered a warning and why. Step in to escalate to manual review when needed, with defensible, regulator-ready logs at your fingertips.
Journey Explorer
Benchmark approval rates, drop-off points and fraud detection efficiency by market, region or user segment. Understand what’s working and what needs to be optimised to improve performance.
Fraud pattern detection
Spot coordinated attacks, synthetic identities and repeat offenders across your ecosystem. Decide whether to accept certain document types or countries, with AI-driven recommendations.
Decide
A/B Testing
Compare different verification methods, step-up paths and decision thresholds to see what performs best. Run controlled experiments to improve completion rates and speed, while keeping risk in check. Measure impact quickly and roll out winners with confidence.
Workflow optimisation & Risk Adjustment
Tune journeys without waiting on dev cycles. Update rules instantly, add extra steps for higher-risk segments or streamline checks for trusted users. With the Trust Platform it’s simple to keep your flows aligned with changing markets, products, customer behaviour and regulations.
Rules Engine and Automated decisions
Make consistent decisions at scale using configurable rules and real-time risk signals, including fraud-related indicators. Define when to auto-approve, when to step up and when to route to manual review. You stay in control of the logic; the platform handles the decisioning in milliseconds.
Why Businesses Choose IDnow Trust Platform:
Single integration for the broadest range of Identity Verification methods
Layered, lifecycle approach to build a trusted customer base throughout Europe
AMLR ready, including EUDI Wallet acceptance when available
Easily grow your business throughout Europe and beyond
Allow user choice of verification method to maximise conversion rates
Adaptive journeys driven by risk signals and results
Simple integration via SDK, API or native app
Explore the Core Solutions on the Trust Platform.
Confidence in every interaction.
Beyond verification, build lasting trust.
Whether it’s onboarding, step-up moments or ongoing monitoring, the IDnow Trust Platform orchestrates the right method at the right time.
It brings together real-time verification, adaptive decisioning, fraud prevention and ongoing compliance. With flexible workflows, broad European coverage and proof built in, trust stays fast, scalable and audit-ready.