New IDnow consumer research reveals that French and German consumers who are aware of the EUDI Wallet are more than twice as confident in its successful roll-out.
Munich, July 16, 2026 — IDnow, Europe’s leading identity verification platform provider, today published new consumer research revealing that half of French and German consumers have never heard of the European Digital Identity (EUDI) Wallet, despite its scheduled December 2026 launch date across all EU member states.
The research, conducted by Sapio Research, surveyed 2,000 respondents across France and Germany, and discovered that 51% of respondents have never heard of the EUDI Wallet. A further 27% have heard of it but are unsure what it does, leaving just 20% with any clear understanding of a system that will reshape how hundreds of millions of people prove who they are online.
However, the awareness gap only tells part of the story. Among consumers across both markets, knowing about the EUDI Wallet makes a significant difference to their trust in the system, with those who are familiar with it more than twice as likely to believe their government can roll it out securely and effectively. For example, 75% of informed consumers have confidence in a successful rollout — compared to just 33% of those who have never heard of it. The implication is significant: awareness is not just a communications challenge; it is a trust-building one.
Findings suggest that awareness alone will not be enough. Even among those who know what the EUDI Wallet is, concerns about data protection, security and potential misuse remain high. Only 7% of respondents say they have no concerns about the wallet whatsoever. The question, then, is not whether people have concerns, it is whether there are currently any convincing answers to them.
“A digital wallet can only build trust if people understand the benefits that it brings them. Information and communication will be crucial to the success of the EUDI Wallet in the coming months.”
Liudmyla Rabchynska, Director of Global Regulatory & Government Affairs, IDnow.
The Power of Selective Disclosure.
The research also reveals what could unlock adoption. When respondents were told that the EUDI Wallet would allow them to prove something, such as being over 18, without sharing their name, address, date of birth, or any other personal detail, 63% said they would be more likely to use it. Consumers already want exactly what the EUDI Wallet is designed to offer: greater control over personal data, and the ability to share only what is strictly necessary for a given transaction.
Widespread acceptance, however, will depend not only on awareness but on whether the wallet works simply and reliably in everyday life. Seventy-three per cent of respondents fear that different systems and services will not work together seamlessly; 69% are concerned that the technology might be too complicated or unreliable. These are the practical tests the EUDI Wallet will need to pass to earn lasting trust.
“Concerns about a new digital identity solution are entirely understandable. What matters is that people understand the safeguards behind the EUDI Wallet and the control they retain. That is precisely where the real communication challenge lies,” added Rabchynska.
About IDnow
IDnow is Europe’s leader in digital identity and fraud prevention with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention.
Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.
The company has offices in Germany, United Kingdom, Romania, and France and is backed by renowned institutional investors, including Corsair Capital. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.
